Quick answers to the questions staff ask most. Click a question to open it.
1 Account
What is the difference between staff and publisher?
Publishers own websites and are paid for publishing. Staff (resellers) don't need websites: they sell posts on Era Rank websites to their own clients and keep the profit.
Can I add my own websites?
Not from a staff account. Open a separate publisher account for your websites.
Who sets my service charge?
Our team sets it when your account is approved. It is taken from your profit on each paid invoice, never from your client's price.
Can I change my username or email?
They are locked. Email support@erarank.com.
2 Prices & clients
Can my clients see the publisher price?
No. Clients see prices with your margin on their site list, their orders, your share link and their invoices. Only your Site List shows publisher prices, so don't share it.
What is the lowest price I can sell at?
The publisher price plus 10%, plus $0.50. For a $25 website, $28.00.
Can I give one client a special price?
Yes. Set a different margin on that client, or change the selling price on a single order before you send it on.
Does my client need to log in?
No. Send them their order page link from Clients; they can order and pay from there without logging in.
Should I share my Site List or my share link?
Your share link. It shows your prices, your contact details and lets buyers send you their picks.
3 Orders
How do I know when a client orders?
An email, “New Client Task(s) Posted”, within about 10 minutes, and a red counter next to Guest Post Tasks.
Why can't I send an order to admin?
Usually the selling price is below the minimum, or your security deposit is too low. The message on screen says which.
Can I change an order after sending it?
Make changes before you send it. If something must change afterwards, message our team on the order.
Who publishes the post?
Our team assigns it to the website's publisher, who publishes it and sends us the live link. You review it before the client pays.
The client doesn't pay. What now?
Send an Unpublish Request from the order. The publisher removes the post and the order closes.
4 Money
When is my profit added?
As soon as your client's invoice is paid.
Is there a minimum withdrawal?
You can withdraw any amount from $1 up to your remaining balance.
How do I get my security deposit back?
The amount held for an order is released when your client pays for it. Contact our team if you want to withdraw the deposit itself.
How can my client pay?
By debit or credit card, PayPal or Google Pay, from the invoice link.
Didn't find your answer? Email support@erarank.com or use the chat button at the bottom right.